Information regarding spa treatments
To maximise your spa experience we ask you arrive10 minutes before your appointment. All treatments include time for your therapist to carry out a personal consultation. Please inform your therapist of any illness or medical treatment you are currently having or had recently. Please note that treatments for ladies fewer than 3 months pregnant are restricted.
PRODUCTS-Products for take home use will be eligable for a full refund on condition that the product(s) is/are returned unopened and un-used within 14 days of initial purchase date. Products returned after 14 days and before 28 days of initial purchase date will be eligable for a spa credit.
INDIVIDUAL TREATMENTS-We endervour to undertake treatments to your satisfaction meeting your expectations, in the event we do not deliver to your expectations please make your concerns known to the spa manager who will assist you further in the matter.
Whilst we are reluctant to charge for cancelled or 'no show' appointments, this is having a detrimental
impact on our services to clients who are on the cancellation list and cannpt be accomadated due to lack of notice/no notice being given to cancel.
As a result if you fail to provide 24 hours notice there will be a charge of 50% of the treatment booked of treatments removed if you have purchased a course.